1. Introduction
Welcome to FreeFixLearning — an online education and digital learning platform owned and operated by Sandeep Paswan Enterprise (“we”, “our”, or “us”).
We value your trust and respect your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile application, or any related service (collectively referred to as “Platform”).
By accessing or using our Platform, you agree to this Privacy Policy and consent to the collection and use of your information as described herein.
If you do not agree, please do not use our services.
2. Scope
This Privacy Policy applies to:
- The FreeFixLearning website and any associated subdomains.
- The FreeFixLearning mobile or web applications (if applicable).
- Any online forms, payment gateways, or communications you have with us.
This Policy does not apply to third-party websites, applications, or services that may be linked through our Platform.
3. Information We Collect
We collect information from you to deliver, improve, and personalize our services.
The data collected may include:
A. Personal Information
- Full Name
- Email Address
- Contact Number
- Account Login Information (if you register)
- Billing/Payment details (handled securely by Razorpay or other payment gateways)
B. Non-Personal & Technical Information
- Device type and browser information
- IP address and approximate location
- Cookies, analytics, and usage statistics
- Time spent on website pages and interaction logs
C. Payment Information
All payments are processed securely through Razorpay Payment Gateway.
We do not store or access your credit/debit card numbers, CVV, UPI PIN, or passwords.
Razorpay’s privacy policy governs all transactions made through their platform.
4. How We Use Your Information
We use the information collected for the following lawful and legitimate purposes:
| Purpose | Description |
|---|---|
| Account Creation & Access | To register users and manage their learning dashboard |
| Course Delivery | To provide access to purchased courses and study materials |
| Payment Processing | To process payments through secure payment gateways |
| Customer Support | To respond to your queries, feedback, or technical issues |
| Improvement & Analytics | To improve user experience, course quality, and platform performance |
| Legal Compliance | To comply with Indian laws, tax authorities, and regulatory obligations |
| Security & Fraud Prevention | To detect, prevent, and respond to security incidents |
We ensure that all information usage complies with applicable Indian data protection laws.
5. Cookies and Tracking Technologies
We use cookies, web beacons, and analytics tools (like Google Analytics) to:
- Remember user preferences,
- Track website performance,
- Understand usage behavior.
You may disable cookies from your browser settings, but some features of our site may not function properly without them.
6. Sharing of Information
We do not sell, rent, or trade your personal information to anyone.
We only share limited data under the following circumstances:
| Situation | Shared With | Purpose |
|---|---|---|
| Payment Processing | Razorpay | To verify and process transactions securely |
| Hosting & Analytics | Reputed third-party vendors (e.g., Google, Firebase) | For hosting, analytics, and maintenance |
| Legal Obligation | Government authorities, law enforcement agencies | When required under applicable law |
| User Consent | Third-party tools | Only if explicitly authorized by you |
All third-party integrations comply with standard data protection practices.
7. Data Retention
We retain user data only for as long as necessary for the purpose it was collected or as required by law.
| Type of Data | Retention Duration |
|---|---|
| User Account Data | Active period + 12 months |
| Payment Records | As per RBI & tax regulations |
| Support Requests | Up to 6 months for quality audit |
After expiry of these durations, data is securely deleted or anonymized.
8. Data Security
We use strong technical and organizational measures to protect your data:
- SSL/TLS encryption for all data transmission
- Firewalled and monitored servers
- Limited internal access (on a need-to-know basis)
- Regular vulnerability checks and security audits
However, no digital system is 100% secure. You acknowledge that you use our Platform at your own risk, but we always strive for top-tier protection.
9. User Rights
As per Indian law (IT Act 2000, DPDP Act 2023), you have the following rights:
- Right to access and review your personal data
- Right to correct or update inaccurate data
- Right to withdraw consent
- Right to request deletion of your data
- Right to lodge a complaint with the Grievance Officer
To exercise these rights, contact us at:
📧 support@freefixlearning.com
10. Children’s Privacy
Our services are intended for individuals aged 18 years and above.
We do not knowingly collect data from minors.
If you believe that your child has provided data to us, please contact us to delete it immediately.
11. Data Storage and Transfer
All data is stored securely on servers located in India.
We do not transfer your data internationally unless required by law or with your explicit consent.
12. Legal Basis for Processing
We process your data based on:
- Your explicit consent,
- Contractual necessity (to provide our service),
- Legal compliance, and
- Legitimate business interests (for analytics and platform improvement).
13. Third-Party Services
We may integrate with trusted third-party services such as:
- Razorpay (for payment collection)
- Google/Firebase (for analytics & hosting)
Each third party follows its own Privacy Policy.
We recommend reviewing their policies for better understanding.
14. Communication and Marketing
By registering or purchasing a course, you agree to receive:
- Transactional emails (payment receipts, login info)
- Course updates and newsletters
You can unsubscribe anytime by clicking “Unsubscribe” or emailing us.
15. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or business changes.
Updated versions will be posted on this page with a revised “Effective Date.”
Continued use of our services means you agree to the updated policy.
16. Grievance Redressal
In compliance with Section 43A of the IT Act 2000 and the Data Protection Rules,
we have appointed a Grievance Officer:
Grievance Officer:
Mr. Sandeep Paswan
📧 Email: support@freefixlearning.com
📍 Address: BHUPATWALA HARIDWAR, India
Complaints will be acknowledged within 48 hours and resolved within 7 working days.
17. Governing Law and Jurisdiction
This Privacy Policy is governed by and construed in accordance with the laws of India.
Any disputes shall fall under the exclusive jurisdiction of the courts in Rohtas, Bihar, India.
18. Contact Information
If you have any questions or concerns regarding this Privacy Policy, please contact:
📧 support@freefixlearning.com
🌐 https://freefixlearning.com
🏢 Sandeep Paswan Enterprise, Bhupatwala Haridwar